How an AI-Powered Feedback System Transforms Customer Insight into Action
Every customer message is a signal. But when your team receives hundreds or thousands of them each week, separating the urgent complaints from the quiet feature requests becomes nearly impossible. I have spent years inside support and product teams, watching us drown in spreadsheets, tagging systems that no one uses, and weekly meetings where we guess what customers actually want. The problem is not that we lack feedback. The problem is that we lack a system that makes sense
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